新闻资讯
原阳城市供水和东升燃气向全县人民公开道歉!
来源: 发布时间: 2019-04-15

      近日一篇题为“原阳水厂,究竟是方便群众还是找麻烦?”的自媒体报道,引起县委县政府高度关注。针对群众在网上反映供水公司服务态度差、供水质量不高等问题。4月13日下午,县长王保明、县委副书记李继游紧急约谈原阳城市供水有限公司、原阳东升燃气有限公司及相关单位负责人。

约谈中,王保明指出:群众利益无小事,民生问题大于天。供水是满足社会生产和居民生活需要的基本保障,是重大的民生问题。民生企业要以服务人民群众为主,作为民生企业的原阳县城市供水有限公司和东升燃气公司要清醒认识到工作中存在的问题,把服务人民群众放在首位。对于工作不到位给人民群众生活造成的不便,必须公开向全县人民群众道歉,并责令其限期整改到位,建立长效机制。监管部门要切实负起责任,发挥职能,监管到位,做到监管有力,落地有声。

      目前,县住建局已派工作组进驻原阳县城市供水有限公司展开调查。

公开致歉信

广大自来水用户:

你们好!我是原阳县城市供水有限公司总经理原洪波。近期我公司因水费交纳问题,在供水服务方面引起群众较多意见。作为总经理的我意识到,这都是我们管理不到位,对员工要求不够严格造成的,给广大群众生活造成影响。对此,我代表公司对广大自来水用户,真诚道歉!目前,县委、县政府高度重视,县住建局已派工作组进驻水厂。我们将就此进行深刻反思,并就工作中存在的问题进行认真排查,积极整改。

    对于群众反映的交费不便问题,我们在行政服务中心正常工作日交费的基础上,将立即开通周六、周日交费,同时在老城区设立交费点方便广大群众。对其它反映的问题我们将通过电视媒体向群众及时反馈并一一解答。

     最后,我代表公司再次向广大用水户表示真诚道歉!下一步,我们将采取有力措施,积极改正工作中存在的问题与不足,确保群众满意,请广大群众监督!


尊敬的各位居民、广大天然气用户:您们好!

多年来,在县委、县政府的正确领导下,在您们的关心、支持和帮助下,东升燃气取得了良好发展,在此,我代表公司向县委、县政府,向全县广大居民、各位客户,表示最衷心的感谢!

东升燃气,履行燃气公共服务职能,肩负着艰巨的社会责任。在为广大客户提供服务的过程中,我们深感还存在着态度不热情、不耐心,存在着流程繁琐、效率低下,存在着解决客户诉求方法不活、措施不力,存在着对公司员工工作监管不到位、追责不彻底等问题,从而给您们的工作、生活带来诸多不便与不快,在此,我代表公司向您们表示深深的歉意!

今后,公司将决心加强服务意识教育,进一步精简流程、拓展更多服务平台,为用户提供最大便利;提升优化设计、为用户最大限度降低燃气安装成本;对客户诉求,实施时间限定、责任锁定。欢迎您们对我们的工作多提批评意见,并诚恳接受您们的监督!


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Produced By CMS 网站群内容管理系统 publishdate:2018/10/09 15:58:40